Privacy Policy

The website of the association AGNA Association of Parents in Care (hereinafter the association), is subject to the Swiss data protection law ( LPD ), as well as to any applicable foreign data protection law, such as the General Data Protection Regulation of Data ( GDPR ) of the European Union (EU). The EU recognizes that Swiss data protection law ensures adequate data protection.

The following data protection declaration informs you about the type, content and purpose of the collection and use of personal data (hereinafter "data") by the operator within the scope of the online offer of the association and the website web connected to it.

Definitions of some terms used (From Art. 3 LPD )

• Personal data are all information relating to an identified or identifiable person (Art. 3 lit. a LPD)
• Interested persons: natural or legal persons whose data are being processed; (Art. 3 lit. b FADP)
• Treatment / processing: any operation relating to data, regardless of the means and procedures used, in particular the collection, storage, use, modification, communication, archiving or destruction of data; (Art. 3 lit. e LPD)

Responsible body

Unless otherwise indicated in particular cases, AGNA Association of Parents in Care is responsible for the processing of the data described in this information.

AGN Association

Salita Chiattone 7
6900 Lugano
e-mail: info@agna.ch

Personal data collected

Online forms (e.g. contact forms)

If you send us a contact request using the appropriate form, the data entered in the form, including the contact details you indicated, are stored in the company in order to be able to process your request. This data is not passed on to anyone else without your consent.

If the mandatory fields are not filled in, we cannot guarantee the performance of our services. Providing other information is optional and has no influence on the use of our website.

This collected data fulfills our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f of the GDPR which permits the processing of data necessary for the execution of a contract or for the execution of pre-contractual measures.

Data collection on our website

Access data (server log file)

When you visit our website, our servers temporarily save each access to a log file (server log file). The following data is collected without requiring any action by the user and stored for a maximum of twelve months until it is automatically deleted:

• the IP address of the requesting computer
• the date and time of access
• the name and URL of the retrieved file
• the website from which the access took place
• the computer operating system and browser used by the user
• the country from which the access took place and the language settings of the user's browser
• the name of the user's Internet access provider

This data is not aggregated with other data sources. The purpose of data collection and processing is to enable the use of our website (to establish the connection), to ensure system security and stability in the long term. The IP address is used to determine the country of origin of the website visitor so that the website language can be preset accordingly. Furthermore, the IP address is analyzed for statistical purposes in the event of attacks on the network infrastructure of www.agna.ch.

This collected data fulfills our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f of the GDPR.

Cookies

This website uses so-called cookies: cookies do not damage your computer and do not transmit viruses. They are used to make our site more effective, safe and easy to use. Cookies are small text files that are sent to your computer and stored by your browser.

Most of the cookies we use are so-called "session cookies". After your visit to the site, they are automatically deleted. Other cookies may remain stored in your browser until they are manually deleted. These cookies allow us to recognize your browser on your next visit.

Most browsers automatically accept cookies. However, the user can configure your browser to prevent them from being saved on the computer or to receive a warning for each new cookie. Disabling cookies may have the consequence that you will not be able to use all functions of our website.

Cookies aimed at carrying out the electronic communication process or providing certain functions requested by you (e.g. shopping cart function) are stored on the basis of art. 6 para. 1 lit. f of the GDPR.

This site uses SSL encryption to ensure secure transmission of your personal data

LiveChat

Conversations started through the LiveChat tool are kept for up to 60 days.

Ecommerce

By using our e-commerce, the following personal data is collected, the use of which is exclusively aimed at the correct management and fulfillment of the sales contract:

• name and surname
• email address
• password
• shipping address
• billing address
• credit card details (only if you activate the appropriate checkbox)
• order history (products purchased, payment method chosen, delivery/collection on site)

Use of data for advertising purposes

Your personal data is not used in any way for advertising purposes or even for the creation of pseudonymized user profiles and we do not use any retargeting technology as well as any tracking tools (or particular cookies) for analyzing user behavior. user.

Transfer of personal data to third parties

We only transfer personal data to third parties if this is necessary in the context of the execution of the contract, for example to the credit institution commissioned with the payment. There is no communication, treatment and transfer of the same to third parties. We also ensure, in close cooperation with our Internet and newsletter service providers, that your data is maximally protected against unauthorized access, loss, misuse or falsification.

If the website contains links to third-party websites, after the user has clicked on these links, the association no longer has any influence on the acquisition, processing, storage or use of personal data by of third parties and assumes no responsibility for them.

Retention of personal data

We keep your personal data in a personalized form for the time necessary to achieve the purpose for which we collected it; in the case of contracts, normally for the entire duration of the contractual relationship. We also retain personal data when we have a legitimate interest in retention. In particular, this occurs when we need the personal data to assert our own claims or to defend ourselves against the claims of others, for archiving purposes and to ensure IT security. We also keep your data for as long as it is subject to a legal retention obligation.

For some data, for example, there is a retention period of ten years. Shorter retention periods apply to other data, for recordings of certain Internet processes (log data).

Upon expiry of the aforementioned terms, we will cancel or anonymize your personal data.

What are your rights in the context of the processing of your personal data?

You have the right to object to data processing that goes beyond the contractual requirements on the basis of art. 6 para. 1 lit. f of the GDPR.

If the conditions applicable in the individual case are fulfilled and no legal exceptions apply, you also have the right to information, correction, deletion and restriction of data processing, provided this does not contradict the statutory retention obligation. data or with a data processing authorization.

Furthermore, you have the right to receive the personal data made available to us in a common format (right to data portability).

Many data processing processes are only possible with your express consent. You can revoke a previously given consent at any time. The withdrawal of consent does not affect the lawfulness of the processing based on the consent before the withdrawal.

You can exercise the aforementioned rights (information, cancellation or revocation) by sending a request by e-mail to the responsible body indicated above.

You are also free to complain to the competent supervisory authority about the way we process your personal data if you believe that the data processing violates applicable law.

Changes to this data protection declaration

This data protection declaration may be adapted over time, especially if our data practices change or new legal provisions come into force. In general, the current version of the data protection declaration in force at the start of the respective processing applies to data processing.

SSL encryption

This site uses SSL encryption to ensure secure transmission of your personal data